When SOPs No Longer Reflect Reality
Most teams have an SOP. It was created with good intentions. Over time, people adapt, systems change, and the actual workflow begins to drift.
Before improving, automating, or delegating a process, you need to see how it truly operates today. This engagement captures one priority workflow as it exists — clearly and cleanly.
How We Work
A focused engagement designed to bring clarity to one priority process.
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We Clarify What Matters Most
We start with a focused conversation to understand what’s currently creating friction or uncertainty. Together, we identify the one priority process that would bring the most clarity if documented.
You leave that call with a clear direction — not a proposal deck, not a long-term roadmap — just alignment on what we’re solving.
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Capture How It Actually Works
In a structured 90-minute session, I sit with the person closest to the work and walk through the process step by step.
We map what really happens — including where decisions are made, where work changes hands, and where systems come into play.
No judgment.
No redesign.
Just a clean capture of reality. -
Turn It Into Something You Can Use
Within days, you receive a refined, one-page visual process map.
It’s designed to help you delegate with confidence, onboard more clearly, and see where improvements could be made — without forcing change before you’re ready.
You walk away with visibility and structure you can actually use.
What you walk away with
This engagement is designed to leave you with something concrete and usable, not abstract recommendations or theoretical improvements.
• A refined, one-page visual process map you can reference and share
• Clear role ownership, handoffs, and decision points
• A visible start, shift, and completion point for the workflow
So you can delegate, evaluate, or improve the process with confidence.
What this is and what this isn’t
This is…
A focused engagement to document one priority process as it exists today.
A structured conversation resulting in a clear, usable visual map.
This is Not…
Not a months-long consulting engagement.
Not a system implementation.
Not a software pitch.
Not a full operational overhaul.
Start with one process
If one workflow is creating friction, let’s make it clear.